Cancellation and Refund Policy

At, we are committed to providing quality healthcare at your convenience. Our customer support team is available round-the-clock to assist you with any queries or concerns you may have. If you encounter any inconvenience while purchasing medicines from our website, please don’t hesitate to get in touch with us.

Cancellation of Products

Cancellation of products is possible under the following circumstances:

  1. Product Out of Stock: If the product you ordered is out of stock, we will initiate a cancellation and provide a full refund.
  2. Exceeding Maximum Purchase Quantity: If a buyer exceeds the maximum quantity allowed for a purchase, the order may be cancelled, and a refund will be issued.
  3. Customer-initiated Cancellation: Customers can cancel their order before it is shipped. In such cases, a refund will be processed.
  4. Non-payment: Failure to make the required payment for an order may lead to cancellation.
  5. Disputes and Grievances: In case of disputes or grievances related to an order, cancellation may occur, and a refund will be considered.

Damaged or Lost in Transit

If a product is damaged or lost during transit, we offer two options:

  1. Full Replacement: We will provide a full replacement of the damaged or lost product at no additional cost to you.
  2. Partial Order Delivery: If only a part of your order is delivered due to damage or loss of the remaining items, we will charge you only for the received products and refund the amount pertaining to the rest of the order.

Refund Processing

Please note that the refund of the amount may take up to 30 business days to be processed. Rest assured, we will do our best to expedite the process and ensure you receive your refund as quickly as possible.

Customer Service Assistance

If you have any further queries, complaints, or if you are unsatisfied with your order, please reach out to our dedicated customer service executives. They will be more than happy to assist you and address your concerns promptly.

Important Timeframe

Kindly note that any query related to an order should be raised within 45 days of placing the order. After this period, we may not be able to entertain requests for refunds or replacements.

We value your trust in, and our team is committed to ensuring your satisfaction with every aspect of your shopping experience. Thank you for choosing us as your healthcare partner.

For any questions or clarifications, please contact our customer support at

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